1/1/2024 0 Comments Aircall costThe “Professional Plan” offers features like Power Dialer, Automatic Call Distribution (ACD), Unlimited Call Recording, SMS CSAT surveys, Help Desk / CRM integrations, etc. Talkdesk offers two distinct pricing plans – each catering to a different audience. These plans are best suited for large enterprises. Advanced features like Custom analytics, Unlimited outbound calls, Custom onboarding, Access to API developer support and Service-level agreement (SLA) are available to cherry-pick. This plan is best suited for medium and small businesses.Īircall also offers Custom pricing plans aligned with your business needs. Salesforce integration, Advanced analytics & reporting, Live call monitoring, Call tagging & dispositioning, Queue call back and power dialing – all get unlocked in this tier. This plan is best suited for early-stage startups with very small sales/support teams.Īircall’s Professional pricing plan starts at $50/user per month and offers significantly more features than its Essential plan. Let’s deconstruct the different pricing plans and uncover some insights.Īircall’s Essential pricing plan comes in $30/user per month and offers fundamental telephony features like Unlimited inbound calls, 50+ Integrations, API access, IVR, Voicemail, Click-to-Dial, Phone support, etc. Pricing is a crucial criterion to consider while choosing the best cloud telephony tool for your company. Live customer support and training/webinar materials are also available readily in both tools, for those who seek it.īoth these tools have applications that can be accessed from popular desktop and mobile platforms. To get up and running, you just need to get your browser and microphone configurations correct. Leverage Aircall Advanced Analytics to review past performance, find areas of improvement, and make customer experience your competitive advantage.įirst, create your account for free (7-day trial with no credit card required) here.Aircall and Talkdesk don’t require any hardware or software setup. Monitor your customer service team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your conversations and customer experience. With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! With automatic tag sync, trigger workflows in Zendesk straight from Aircall tags. All call comments and tags captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs.Īll calls are automatically logged as tickets in Zendesk Support along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. If the contact doesn’t exist, Aircall can automatically create a new one. When a call is answered, a new ticket is automatically created and displayed on the agent’s screen. ![]() On incoming calls, the contact page of the caller is displayed automatically, while caller details are pulled directly from Zendesk Sell as well as all your other installed integrations to give you the complete picture of your customers.
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